Two staff in the front, 1 on the phone with business, the other with a customer, and then 1 customer sitting and waiting to be called back. No one else present. I stood there for SEVERAL minutes before the one on the phone said "we will be with you in a few min". I waited. The one with the customer ( who had her whiney baby at the front desk next to her crying), finally finished with the customer. So it's my turn.
If I could give less than 1 star I would. I have no idea about the dentist because I wasn't able to see one yesterday, 6.8.17. I made my appt a week before, because I have pain in two teeth. The appt was at 3 pm. Yes it is important to be on time for appts, but I got there at 3:12 because of traffic.
Knowledgeable friendly staff. Latest equipment . 3D printed me a custom crown while my teeth were cleaned .
From stary to finish the customer service reps, techs and hygienist are the best. Very knowledgeable staff.
This chic tells me that I can't be seen because it's after the 15 min grace period. I'm like wait, not only have I been standing here for several min already, but what time is it? This little girl with the crying baby says it's 3:17. Proceeds to tell me that I can get another appt set, that the dentist already started working on someone else. I ask the little girl if she could go tell the dentist that I have tooth pain, can he see me. She says he already came up here and asked were you here and since you werent he took someone else.
STAY AWAY!!!!! Front office is very unprofessional, the dental hygienist does the dentist job, & it's a different dentist every time. Charges MORE than advertised & will rip you & your insurance company off. STAY AWAY!!!!
Avoided going to the dentist for a year thinking I couldn't afford it, cavity turned into a rotten mess. Went into the dentist because I couldn't stand the pain any more. I was pleasantly surprised to realized this dentist office is affordable offering good customer service and dental treatment. The only bad thing I have to say is it took all day for my root canal but I guess that's my fault for letting it go so long.
Let me tell you the customer sitting and waiting was called back while I was there. Of course I don't know if that was the patient or not, but for me to not be seen over two min that shouldnt count because I stood there for at least 5, is ridiculous. A potential patient presenting with tooth pain who had an appt couldn't be seen? And you also claim you do Walk ins, that's clearly a lie. So of course they won't get my business ever, but I advise other potential new pts to go elsewhere too. If your front staff is this unprofessional and unkind, then the dentists probably are too. The front staff should be a reflection of the dentist.
Fayetteville Smiles Dentistry is a US Dentist based in Fayetteville, Georgia. Fayetteville Smiles Dentistry is located at 117 Pavilion Pkwy Ste 15C, Fayetteville, GA 30214, USA.
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